Return & Exchange Policy

At Buckskyn, we believe in standing behind what we put our name on. Good gear, honest business, and treating people right. That's how we operate.

Whether your order is made specifically for you or shipped from our inventory, we want you to be confident in your purchase.

If something isn't right, we'll work to make it right.

Our 30-Day Quality Guarantee

We stand behind the quality of our gear.

If your order arrives damaged, defective, misprinted, or incorrect due to a fulfillment error, contact us within 30 days of delivery.

Eligible issues include:

  • Damaged or defective merchandise

  • Printing or manufacturing defects

  • Incorrect items, sizes, or colors sent

  • Missing items from your order

To report an issue, email contact@buckskyn.com with:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the problem, when applicable

Once the issue is verified, we'll arrange a replacement or refund at no additional cost to you.

Returns & Size Exchanges

Because many Buckskyn products are made to order, we do not offer standard returns or exchanges for sizing issues, color preferences, or changes of mind.

However, we understand that sometimes a shirt doesn't fit quite the way you expected.

If you need a different size, reach out to us within 30 days of delivery. If we have the same product available in our inventory, we may be able to arrange a courtesy exchange.

Courtesy exchanges are subject to availability and must be approved before returning any merchandise.

To qualify for a courtesy exchange:

  • The item must be unworn and unwashed.

  • The item must be in its original condition.

  • The item must be free from stains, odors, or damage.

  • The requested replacement must be available in our inventory.

Customers are responsible for return shipping costs on voluntary exchanges. Any additional shipping charges for the replacement will be communicated before the exchange is approved.

We cannot guarantee size exchanges for made-to-order merchandise.

Refunds

Refunds are generally reserved for verified product defects, damage, or fulfillment errors.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

For preference-based purchases, including ordering the wrong size or color, refunds are not ordinarily available.

Final Sale Items

Unless an item arrives damaged, defective, or incorrect, the following purchases are considered final sale:

  • Clearance merchandise

  • Products specifically marked final sale

  • Made-to-order items purchased in an incorrect size or color

Lost or Delayed Shipments

If your order is significantly delayed, tracking information hasn't updated, or your package shows as delivered but hasn't arrived, please contact us.

We'll review the shipping details and help investigate the issue with the carrier or fulfillment provider.

If a shipment is confirmed lost in transit, we'll work with you toward an appropriate resolution.

Sizing Information

Buckskyn products may be sourced from different apparel manufacturers, so fit and sizing can vary between styles.

If you're unsure about sizing, contact us before placing your order. We're happy to help.

Contact Us

Have a question about your order, a product issue, or a possible exchange?

Email us at contact@buckskyn.com.

We appreciate every customer who chooses to support Buckskyn. Your trust means something to us, and we'll always strive to earn it.

This policy does not limit any rights or remedies provided by applicable law.